Free shipping on all UK mainland orders. Due to COVID 19 we ask you to allow up to 10 working days for your order to be dispatched.

FAQs

What is your returns policy?

Due to the custom nature of this product we will not accept returns. Only under extreme circumstances if we are contacted straight away on receipt of delivery. This will be dealt with on a case by case basis.

 

Can I cancel my order?

Once we start production on a custom order, we cannot cancel it and the sale is final. If you want to cancel an order, please let us know right away. If we have not started on production, we may be able to fulfil your request, however, we sometimes can start working on an order the same day it is being placed.

Will my pillow be the exact size listed on the website?

Because the pillows are cloth placed under high temperature and pressure, the final size may vary by a small amount (1.2%).

How much is shipping?

We offer free shipping on all UK Mainland orders.

How long will it take to get my order?

Most orders are processed (printed, packed, and shipped) within 5-10 business days. If you choose a service that requires editing, it will add a few days to processing time. International orders can take anywhere from 2 to 4 weeks for delivery.

What is our unacceptable image policy?

We cannot print any trademarked or copyrighted work without permission. This includes company logos, sports teams logos, college logos, artists’ work that we do not feature on our website, etc. Please refrain from uploading anything that contains content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

How do I upload a design?

Please follow our design instructions on how to correctly prepare and upload your file.